FAQ

Company/Store
  • Where is B129 based?
    B129 is based in Singapore, but ships worldwide. 
  • Does B129 have a brick-and-mortar store?
    B129 has a physical store in Singapore at Fook Hai Building #B1-29 Singapore 058727.
  • When can I visit?
    B129 is open daily from 12pm – 6pm. However, as the store is unmanned, the door will only be open to visitors by appointment only.
Billing
  • What payment methods do you accept?
    We accept major debit cards and credit cards, Apple Pay, Paypal, PayNow and PayLah! (Singapore only).

Ordering
  • How can I make changes to my order?
    Email us within 12 hours with your order number and indicate the changes you would like to make. Please note that no order modifications is allowed (including product details, recipient’s name, shipping and billing information) once fulfilment of order begins.
  • How do I know if my order was placed successfully?
    Your order was placed successfully, if you have received an order confirmation email from us. Please be sure to check the Spams / Junk folder of the email you registered with us if you have not received any confirmation emails. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by emailing us
  • How long does my item take to ship?
    Shipping time depends on the product you purchase and the destination location as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination location on the checkout page to get an idea of the approximate timeframe. 
  • How do I track my order?
    You should receive an email with tracking information. In some instances, carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
  • I’ve ordered a few items but I can’t find all of them. Where are the missing items?
    Please be sure to open up all the parcels first. Items might be shipped out separately at different timings. If you have checked and the item is still not there, please contact us.
  • It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my B129 parcel may have been lost. Can I get a refund?
    Please let us know within 90 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing parcels if the initial date of such enquiry/request is beyond 90 days of purchase.
  • Does B129 offer free shipping internationally?
    Yes, we offer free international standard shipping for all orders. Please select the location on the checkout page for shipping methods available and shipping costs accordingly.
  • Does B129 accept bulk purchases?
    Please send us an email with more details and we will follow up.

Promotion
  • Do you offer sales and/or promotions?
    Unfortunately not. We believe in mindful purchases, not sales tactics.

Product
  • Why Rhinoshield cases?
    It is a trusted brand that we chose after long-term testing of phone cases from different brands.
  • Can I customise a product with B129?
    Please email us for customisation.

Can’t find the answers to your questions? Drop us an email anytime.