B129

Unmanned Concept Store

• Where is B129 based?
  B129 is based in Singapore, but ships worldwide. 

• Does B129 have a brick-and-mortar store?
  B129 has an unmanned concept store in Singapore at Fook Hai Building #B1-29 Singapore 058727.

• When can I visit?
  B129 is open daily from 12pm – 6pm. However, as the store is unmanned, the door will be open to visitors by appointment only.

• What is an unmanned concept store?
  An unmanned concept store is a retail store that operates without staff. Customers select products, make purchases, and make payment using this website. The store is equipped with security cameras that track customer movement and inventory levels.

• How do I shop at B129’s unmanned concept store?
  To shop at B129’s unmanned concept store, you’ll need to book an appointment on our website. You can browse products, add items to your cart, and checkout using the website. Payment is processed through the website, and you’ll receive a digital receipt.

• What happens if I have a problem with my purchase at the unmanned concept store?
  If you have a problem with your purchase at B129’s unmanned concept store, you can get help through the contact page. If you need to return a product, please read B129’s exchange policy.

Billing

• What payment methods do you accept?
  We accept major debit cards and credit cards, Apple Pay, Paypal, PayNow and PayLah!. Cashless payment only.

Ordering

• How can I make changes to my order?
  If you need to make changes to your order, please email us at contact@b129store.com within 2 hours of placing your order. Make sure to include your order number and indicate the changes you would like to make. Please note that no modifications to the order (including product details, recipient’s name, shipping and billing information) can be made once the order has begun the fulfillment process.

• How can I confirm that my order was placed successfully?
  After placing an order, you should receive an order confirmation email from us. Be sure to check your junk folder in case the email was directed there. If you have made a payment but have not received the confirmation email, you can always check the status of your order and payments by emailing us at  contact@b129store.com.

• How long does it take for my item to ship?
  Shipping time depends on the product you purchase and the destination. Different products have different production times. In general, it should take no longer than 3 weeks.

• How can I track my order?
  You should receive an email with tracking information. Note that in some instances, the carrier’s tracking information may only be available 1-2 business days after the order has been shipped.

• I ordered several items, but some are missing.
  It’s possible that the missing items were shipped separately at different times. If you have checked and the item is still not there, contact us.

• I’m afraid that my B129 parcel may have been lost. Can I get a refund?
  Please inform us within 90 days of purchase if your order is missing. We will follow up and investigate for you. Further arrangements will be made. Please note that if your request is made more than 90 days after purchase, we cannot issue a refund for missing parcels.

• Does B129 offer free shipping internationally?
  Yes, we offer free international standard shipping for all orders.

• Does B129 accept bulk purchases?
  If you’re interested in making a bulk purchase, please send an email to contact@b129store.com with more details and we will follow up with you.

Promotion

• Do you have any sales discounts or promotions?
  No, we do not rely on sales tactics. Instead, we promote mindful purchasing, and our products are priced accordingly.

Product

• Can I customise a product with B129?
  Please email us for customisation.

Can’t find the answers to your questions? Drop us an email.